Office Policies
Cancellations
We ask that you cancel your appointment as soon as you know you can’t make it. If you do not show up, a $25 charge will be applied. If you are going to be late, we ask that you call our office to let us know. If you are more than 15 minutes late, we will have to reschedule your appointment for a later time so that other patients can be seen on time.
ADHD Medications
Stimulant medications are controlled substances. They require special prescription pads and meticulous documentation. Stimulant medication refills have a $10 charge and 24hr turn around time. We also require regular in-office visits to monitor for side effects and effectiveness.
Camp/Day Care/School Forms and Shot Records
We try to fill out most forms during an office visit. If you need a form completed or a shot record outside of an office visit, there is a $10 fee and 24 hour turn around time. We can complete sports physicals in the office, but please bring your form with you to the appointment. Since different schools require different forms, we may not have the required form that you need. An updated copy of your shot record will be given any time a shot is given. Make sure to keep it in a safe place for when you need it!
After-Hours
If you need assistance after 5pm during the week or any time on the weekend, you will be transferred to Medlink, our answering service. They will page the on-call doctor. Please try to limit your calls to urgent matters. If it is not urgent, please save it for our nurse during office hours. Medication refills should be requested during business hours only. Often, your insurance provides a free nurse line or you may be able to get answers online at the medication dosing page or AAP Healthychildren.org SYMPTOM CHECKER